Two years ago, the Thrift Savings Plan (TSP) debuted a new online portal designed to modernize federal retirement savings access. Unfortunately, technical problems surfaced on launch day, causing many users to lose account access. TSP’s support hotline was overwhelmed with 120,644 calls, resulting in long delays for troubleshooting. https://www.federalpensionadvisors.com/post/thrift-savings-plan-problems