Customer communication has shifted dramatically over the past few years. Phone calls and emails are no longer the only preferred channels. Today’s customers expect businesses to be available on messaging platforms that are fast, familiar, and convenient. Whether it is WhatsApp, SMS, RCS, or social messaging apps, customers want seamless https://heavy-duty-tent-shades-su76430.bmswiki.com/5898869/messaging_experience_solutions_and_their_role_in_omnichannel_customer_engagement